Nordlith helps Perth businesses put AI to work on emails, routine administration and follow-ups—connected to the tools you already use, with your team in control.
A coordinator should not have to reconcile a site message, a job record and yesterday’s spreadsheet before answering a customer. We start with that handover: where the update arrives, which record should change and who can approve a new commitment. You get a mapped workflow, a working first integration and a review process for the updates that need judgement.
A technician reports an access delay by email. The integration matches the job reference, gathers the current appointment and prepares an exception for the planner. The planner confirms the revised arrangement before a customer message is sent. A message with no job reference goes to the exception list rather than creating a second job. The handover includes the original note and the reason a decision is needed.
Start with the handover your team needs to improve. Compare the first output, what you bring and who owns the next decision.
Bring a redacted late site update and the matching job record to the discovery session for review. Identify the appointment owner and list the specific fields they are permitted to change during handover. Define how the workflow handles incoming site messages that do not include a valid job reference. Name the person who approves a revised customer commitment before any external message is sent out.
Remote discovery can include both your Perth coordinator and the person sending field updates. Bring the working record to the call, with sensitive details removed. We agree who tests the handover during normal operations and what staff do if the integration is unavailable. Any site visit is discussed separately; the first scope does not depend on one.
Bring an update that was difficult to reconcile, the affected job fields and the person who made the final decision. That is a stronger starting brief than a list of AI products.
We can scope a handover around your existing job system. First we check its permitted access and the records it can share. Where access is suitable, the first integration prepares site updates for review without requiring a replacement job system.
If a message lacks a valid job reference, it goes to an exception list instead of creating a duplicate job. The handover includes the original note and explains why a decision is needed, so a planner can review it without disrupting the normal workflow.
Tell us where time or follow-through is being lost. We will start with the problem, not a product pitch.
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